Case studies
Businesses that no longer miss calls
What was happening, what the agent did and what changed, in each business’s own words.
HospitalityCampsite bookings, handled at any hour
The agent answers booking and information calls, in high season and out of hours too.
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HospitalityRestaurant calls, without interrupting service
Bookings and questions by phone, handled while the dining room works.
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Field servicesGas cylinder orders, taken by phone at any hour
The agent takes orders, confirms the address and passes them to delivery.
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Contact centresFirst-line tech support, solved before it reaches the team
The agent handles incidents, solves the usual queries and hands over the rest with the diagnosis done.
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Field servicesQuotes and site visits, without missing a call
The agent gathers what the customer needs and arranges the visit for the quote.
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Food distributionEvery customer’s order, taken by phone
The agent takes orders for food products, confirms the delivery day and passes them to the team.
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Car dealers and garagesService bookings, rentals and sales on one phone line
The agent books service appointments, answers rental questions and takes sales enquiries, so every call ends where it should.
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Try it
Better if he tells you himself
Tell Nertus how you work and he’ll show you what your agent could do. If you’d rather have a person show you, request a demo.