Real estate
Voice agent for real estate agencies
Whoever calls about a flat calls three agencies. That is what a voice agent solves: it picks up while you are showing, takes down who they are and what they want, and does not pull you out of the viewing.
People browsing homes at night find someone who answers and books the viewing. 
While the estate agent shows one flat, your agent answers whoever asks about the next. 
Back-to-back viewings, reminded the day before so nobody misses one.
- 3xMore viewings booked
- < 2 minTo call back whoever just enquired
- 85%Enquiries you actually get to speak to
- +40%Higher conversion
A voice agent for an estate agency answers the calls that come in while the team is out showing properties: it takes who is calling and what they are after, gives the details of the listing, books the viewing and qualifies the contact. Someone calling about a flat usually calls three agencies; this one picks up first.
What your agent does
A flat in the suburbs is not a country estate
New build and resale
Notes what people are looking for and when, checks whether their financing is on track and books the viewing with the local estate agent.
Prime property
Speaks the caller’s language, with discretion, and shares no detail of a property without knowing who is on the line.
Networks and franchises
Routes each lead to the right office by area and makes every office capture it the same way.
Why it’s worth it
What changes at the agency
Whoever calls back first is the one who shows the property
It calls back anyone who has just asked about a property straight away, at any hour, before another agency does.
«Good afternoon, this is the estate agency calling about the flat on Calle Mayor. Are you still interested?»
The agent gets people who can actually buy
It asks what they want, where, how much they can spend and when, and the estate agent opens the file with all of that written down.
«What sort of budget did you have in mind? Is the mortgage under way?»
Viewings booked when it suits them
It books the viewing during the call using the diary of whoever has to go, and reminds them the day before.
«Carlos has a slot tomorrow at six or Saturday morning. Which suits you better?»
Integrations
Works with the tools you already use
Which tools, and how they connect, we check with you before promising anything.
- Your agent
Questions
What people ask us most
Which calls can it handle at an estate agency?
Interest in a property, details from the listing, booking a viewing and capturing who the caller is and what they want. When the conversation needs commercial judgement, it hands over to a person.
Can it connect to the software we already use?
It depends which one it is and what it allows. The team checks before promising anything: until then the connection shows as pending validation.
What happens to the caller’s details?
Only what is needed to call them back is kept, and consent is asked for first. Where each piece of data ends up is settled with the team before going live.
Other industries
See it in another industry
Try it
Better if he tells you himself
Tell Nertus how you work and he’ll show you what your agent could do. If you’d rather have a person show you, request a demo.