Online shops
Voice agent for online shops
«Where is my order?», «it is too small, how do I swap it?». The same questions every day, and each one is someone on your team who stops selling to answer it.
With the shop closed, your agent answers sizing questions and opens exchanges. 
Warranties and devices that do not work, noted the way the customer explains them. 
Allergens and delivery days, answered with what your product sheet says.
- 60%Fewer calls reaching the team
- < 30 sTo answer whoever calls
- 24/7On the busiest day too
- 4.8★Satisfaction from people who called
A voice agent for an online shop answers the shop’s phone: it says where each order is, starts swaps and returns, answers questions about products and delivery times, and hands to a person whatever calls for a decision. It takes several calls at once and out of hours too, campaign days included.
What your agent does
Nobody asks the same things about a jacket and a fridge
Fashion and accessories
Answers sizing questions before purchase and, if the item has already arrived, opens the exchange on the same call.
Electronics
Notes what is wrong with the device as customers describe it, checks the warranty and opens the return or passes it to whoever needs to look at it.
Food and deli
Answers what each product contains and when it will arrive, and handles the orders that repeat every month.
Why it’s worth it
What changes in the shop
«Where is my order?», answered first time
It says where the order is using what you have in your system, and if it is stuck it says so plainly, without promising dates.
«Where is the order I placed on Monday? Nothing has arrived yet.»
The swap is open before they hang up
It checks the return is in time, sends the label and schedules the pickup while the customer is still on the phone.
«I ordered some trainers and they are too small. How do I swap them?»
The questions before buying are calls too
It answers sizes, materials and delivery times from your product sheet, and never makes up what is not there.
«I am torn between a 40 and a 42. Which one, if I usually take a 41?»
Integrations
Works with the tools you already use
Which tools, and how they connect, we check with you before promising anything.
- Your agent
Questions
What people ask us most
What calls can it take for an online shop?
Where an order is, how a swap or a return works, and questions about products and delivery times. When a call asks for a decision that is not its to make —a complaint, a delicate case— it hands it to a person with everything that was said.
Can it connect to the software we already use?
It depends which one it is and what it allows. The team checks before promising anything: until then the connection shows as pending validation.
What do I need to get started?
A conversation. Talking to Nertus from this page, you will see what it would do at your company put together in front of you; from there, the team settles the number, the integrations and the testing.
Other industries
See it in another industry
Try it
Better if he tells you himself
Tell Nertus how you work and he’ll show you what your agent could do. If you’d rather have a person show you, request a demo.