WhatsApp AI agents for businesses
A WhatsApp AI agent replies to the messages customers send to your business’s WhatsApp, at any hour and in their language. It answers questions, takes bookings and appointments and, when a person is needed, hands over the conversation with everything that has already been discussed.
How it works inside
What happens when a customer messages
Each piece does one job and hands over to the next, just like an automation workflow. Here’s how yours works, step by step.
- Trigger: New message (WhatsApp)
- AI agent: WhatsApp AI agent (Understands, solves) — Knowledge, Memory, Tools
- Action: Booking made (Calendar)
- Action: Order status (Store or ERP)
- Action: Reminder (The day before)
- Action: Chat passed to team (With a summary)
What it does
What your WhatsApp AI agent does
Replies instantly
It answers day and night, weekends and bank holidays included. No message goes unanswered.
Resolves, not just replies
It takes bookings and appointments, gives order updates and answers the usual questions with your company’s information.
The same agent, by voice and in writing
It can be the same agent that answers your phone, with the full context of the conversation: customers never have to repeat themselves.
Hands over to your team at the right moment
When a conversation needs a person, it passes it on with a summary of what has been discussed.
In your customer’s language
It replies in the language customers write in, without you having to find someone who speaks it.
Confirms and reminds
It sends confirmations and reminders for appointments and bookings, in line with WhatsApp’s business messaging rules.
How it works
From the first conversation to up and running
You tell us how you work
By phone, in writing or by talking to Nertus on this website: who your customers are, what they ask for and how you handle it.
We build it around you
The Nertel team configures it with your company’s information and connects it to the tools you already use.
Working from day one
It is usually serving customers within one to two weeks. Whenever something changes in your business, it is updated.
Who it’s for
See what it would do in your industry
Questions
Frequently asked questions
What is a WhatsApp AI agent?
It is an assistant that chats with your customers on WhatsApp. It understands what they write in everyday language, responds with your information and handles tasks such as making a booking, scheduling an appointment or giving an order update.
Does it replace the team that answers messages?
No. It takes care of the everyday, repetitive questions and passes to your team the conversations that need a person, with the context already gathered. Your team can spend its time on the cases that call for it.
Can it connect to the tools we already use?
Yes. The Nertel team connects it to your calendar, booking software or CRM, so everything that happens on WhatsApp is recorded without manual re-keying.
When is a WhatsApp AI agent not worth it?
If you receive few messages and can reply straight away, it adds little. It makes the difference when messages arrive out of hours, when they pile up at peak times or when most of them ask the same thing.
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Everything Nertel can do for your business
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See the productCustom software
Applications and tools built for your business, connected to your agents and to the tools you already use.
See the product
Try it
Better if he tells you himself
Tell Nertus how you work and he’ll show you what your agent could do. If you’d rather have a person show you, request a demo.