AI assistants to look after your customers
A Nertel AI assistant looks after your customers by phone, on WhatsApp and on your website, using your business’s information. It answers, solves what it can and, when a person is needed, hands over the conversation with its context.
The problem
Customers ask on three channels and nobody keeps up
The same questions arrive by phone, WhatsApp and the website, and each one waits for an answer.
It answers with your information: services, opening hours, terms and whatever you choose to explain.
Out of hours, or at peak times, conversations go unanswered.
It is the same on all three channels, and speaks the customer’s language.
Everyone on the team answers their own way, and customers get different answers.
When it is not its call, it hands the conversation to a person with everything said so far.
One assistant, with what your business knows
With which products
AI assistants
AI voice agents
They answer and make calls on behalf of your business, at any hour and in your customer’s language.
See the productWhatsApp AI agents
They reply to customer messages instantly, take bookings and pass on to your team whatever needs a person.
See the productAI chatbots
They look after your website visitors, answer their questions and hand your team leads that are ready to follow up.
See the product
Where it works best
An assistant that answers your customers by phone, WhatsApp and web, with what your business knows.
Questions
What people ask us
Which channels can it cover?
Phone, WhatsApp and a chat on your website. You can start with one channel and add the others later.
Where does its information come from?
From what you tell us about your business, which we review with you before going live. It does not make up what is not there.
What happens when it does not know an answer?
It says so, notes what the customer needs and hands the conversation to the right person, with the context.
Try it
Better if he tells you himself
Tell Nertus how you work and he’ll show you what your agent could do. If you’d rather have a person show you, request a demo.