Healthcare

Voice agent for clinics

Q: Which calls can it handle at a clinic?

Booking an appointment, moving or cancelling it, and reminding patients of the visit. When a call needs clinical judgement, it does not invent it: it routes to the right person.

Q: Can it connect to the software we already use?

It depends which one it is and what it allows. The team checks before promising anything: until then the connection shows as pending validation.

Q: What about patient data?

Only what is needed to handle the call is kept, and consent is asked for first. The specifics for your practice are settled by the team before anything goes live.

You cannot do two things at once at the front desk. That is what a voice agent solves in a clinic: it always picks up, and it takes nobody away from the patient in front of them.

Reception closed. Your agent keeps answering calls at night and at weekends.
The team stays with the patient at the desk; your agent takes the calls.
Appointments booked and reminded by phone, so the waiting room has no empty chairs.

40%Fewer last-minute cancellations
24/7Somebody picks up, always
3 minAverage length of a call
98%Patient satisfaction

A voice agent for a clinic answers the phone at the practice: it books appointments, reschedules or cancels them, sends reminders and routes to the right person when the case calls for it. It takes several calls at once, and after hours too, without pulling anyone away from the patient in front of them.

What your agent does

Every specialty has its own calls

Dental practices
Books check-ups and treatments, reminds patients about cleanings and flags pain emergencies.
Hospitals and large centres
Understands what each call is about and puts it through to the right department, without making the patient repeat anything.
Physiotherapy and rehab
Schedules whole courses of sessions and rebooks any that drop out within the same week.

Why it’s worth it

What changes at the front desk

Appointments that book themselves, at any hour
It checks what’s free and books the slot before hanging up: at night, at weekends or with a queue at the desk.
«Good morning, I would like an appointment with Dr García, the orthopaedic surgeon, for next week, in the afternoon if possible.»
Reminders that keep the gap from opening
It calls ahead to confirm the visit and, if the patient can’t make it, finds them another slot.
«Good morning, this is the clinic, calling to remind you of your appointment tomorrow, Thursday at ten, with Dr López. Will you be able to come?»
It takes down what is wrong and puts it in the right hands
It doesn’t diagnose: it asks the questions you set and passes the case to the right department. Anything that sounds serious doesn’t wait.
«So you have had a bad headache for three days and the light bothers you. I am putting you through to neurology so they can see you sooner.»

Integrations

Works with the tools you already use

Which tools, and how they connect, we check with you before promising anything.

Your agent

Questions

What people ask us most

Which calls can it handle at a clinic?

Booking an appointment, moving or cancelling it, and reminding patients of the visit. When a call needs clinical judgement, it does not invent it: it routes to the right person.

Can it connect to the software we already use?

It depends which one it is and what it allows. The team checks before promising anything: until then the connection shows as pending validation.

What about patient data?

Only what is needed to handle the call is kept, and consent is asked for first. The specifics for your practice are settled by the team before anything goes live.

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