AI assistant for field service businesses
The Nertel assistant for field service businesses answers fault calls, records what happened and where, weighs the urgency with your rules, arranges the visit and briefs the technician before they go.
The problem
Technicians cannot answer the phone while they work
Faults come in by phone while the team is out on another job.
It asks what the technician needs to know: address, appliance, what is wrong and since when.
Information arrives in bits: the address, the appliance, what is wrong.
It weighs the urgency with your criteria and flags straight away what cannot wait.
An emergency and a routine check wait in the same queue.
It proposes a visit from the schedule and sends the technician a summary before they go.
The fault arrives well described, and where it belongs
With which products
AI assistant for technicians
AI voice agents
They answer and make calls on behalf of your business, at any hour and in your customer’s language.
See the productWhatsApp AI agents
They reply to customer messages instantly, take bookings and pass on to your team whatever needs a person.
See the productProcess automation
They connect the tools you already use, so data, invoices and notifications flow on their own.
See the product
Where it works best
Takes the fault report, weighs the urgency and arranges the technician’s visit.
Questions
What people ask us
How does it decide what is urgent?
With the criteria you give us: type of fault, which customer and what time. Anything unclear goes to a person.
Can it arrange visits?
It can propose and book slots in the team’s schedule, with your rules, or leave them to be confirmed.
How does the technician get the details?
On the channel you already use —WhatsApp, email or your own tool— with the address and a summary of the fault.
Try it
Better if he tells you himself
Tell Nertus how you work and he’ll show you what your agent could do. If you’d rather have a person show you, request a demo.