Food distribution
Voice agent for food distributors
Shops and restaurants call in their orders just when everyone is in the warehouse. This is what a voice agent solves for a food distributor: it takes the whole order and pulls nobody off the loading bay.
Once the bar has closed, your agent takes tomorrow’s order with the quantities confirmed. 
While the van is out on its round, your agent says what is in the catalogue and which day it arrives. 
With the dining room full, the missing case goes straight to a person on the team.
A voice agent for a food production or distribution company answers calls from trade customers: it takes the order with the quantities, confirms the delivery day, answers catalogue and availability questions with what you have in your system, and logs delivery issues —a late drop, a missing case— to pass them to the team. It can do the same over WhatsApp.
What your agent does
A shop does not order like a kitchen
Fresh produce
Takes fruit, vegetable or dairy orders with clear quantities and books them onto the right delivery.
Bars and restaurants
Answers whoever calls from the bar or the kitchen between services, and confirms what is coming and on which day.
Warehouse and rounds
Says which day the round reaches each area and, if a delivery went wrong, logs what is missing and passes it to the team.
Why it’s worth it
What changes in the warehouse
Orders come in first thing
When every shop calls at once before the vans leave, it answers them all and nobody has to leave the loading bay.
“Morning, here’s our order for Thursday.”
What you stock, in your own catalogue’s words
Answers what you have and in which pack size with what is in your system, and it does not make up what is not there.
“Do you have goat’s cheese this week?”
The missing case, to a person
Logs what is missing or arrived late, with the customer and order identified, and passes it straight to the team.
“Our order came without the cases of water.”
Integrations
Works with the tools you already use
Which tools, and how they connect, we check with you before promising anything.
- Your agent
Questions
What people ask us most
Which calls can it handle for a food distributor?
Orders from shops and restaurants, with quantities and delivery day, catalogue and availability questions, and delivery issues. When a call needs a decision that is not its to make —a credit note, a change of round—, it hands it to a person with everything that was said.
Can it connect to the software we already use?
It depends which one it is and what it allows. The team checks before promising anything: until then the connection shows as pending validation.
What do I need to get started?
A conversation. Talking to Nertus from this page, you will see what it would do at your company put together in front of you; from there, the team settles the number, the integrations and the testing.
Other industries
See it in another industry
Try it
Better if he tells you himself
Tell Nertus how you work and he’ll show you what your agent could do. If you’d rather have a person show you, request a demo.