AI chatbots for your business website
An AI chatbot is a virtual assistant that chats in writing with visitors to your website. Unlike button-based chatbots, it understands what people type, responds with your company’s information, works out what each visitor needs and passes to your team whatever requires a person.
How it works inside
What happens when someone visits your website
Each piece does one job and hands over to the next, just like an automation workflow. Here’s how yours works, step by step.
- Trigger: Website visitor (Chat)
- AI agent: AI chatbot (Answers, qualifies) — Knowledge, Memory, Tools
- Action: New lead (CRM)
- Action: Team alert (Email)
- Action: Meeting booked (Calendar)
What it does
What your AI chatbot does
Handles first-line enquiries
It answers common questions about services, opening hours, published prices or how an order works, without keeping anyone waiting.
Turns visitors into leads
It asks what it needs to understand each visitor’s needs and hands over the contact ready for your team to call.
Open 24 hours a day
It looks after everyone who visits your website, at any hour, even when your team is away.
Knows what your business knows
The Nertel team sets it up with your services, opening hours and frequently asked questions, and keeps it updated when they change.
Hands over to a person
When the conversation calls for it, it alerts your team and leaves a summary of what has been discussed.
In your visitor’s language
It replies in the language visitors write in, with no half-finished translations.
How it works
From the first conversation to up and running
You tell us how you work
By phone, in writing or by talking to Nertus on this website: who your customers are, what they ask for and how you handle it.
We build it around you
The Nertel team configures it with your company’s information and connects it to the tools you already use.
Working from day one
It is usually serving customers within one to two weeks. Whenever something changes in your business, it is updated.
Who it’s for
See what it would do in your industry
Questions
Frequently asked questions
What is an AI chatbot?
It is an assistant that chats in writing, usually on a company’s website. It understands questions written in each person’s own words and responds with the company’s information, rather than making the visitor choose between buttons.
Can it give the same answers as your voice and WhatsApp agents?
Yes. It shares your company’s knowledge with your other agents, so customers get the same answer on the phone, on WhatsApp or on your website.
When is an AI chatbot not worth it?
If your website gets few visits or visitors rarely have questions before getting in touch, it adds little. It makes the difference when lots of repeat questions come in or when out-of-hours visitors leave without getting in touch.
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Everything Nertel can do for your business
AI voice agents
They answer and make calls on behalf of your business, at any hour and in your customer’s language.
See the productWhatsApp AI agents
They reply to customer messages instantly, take bookings and pass on to your team whatever needs a person.
See the productProcess automation
They connect the tools you already use, so data, invoices and notifications flow on their own.
See the productCustom software
Applications and tools built for your business, connected to your agents and to the tools you already use.
See the product
Try it
Better if he tells you himself
Tell Nertus how you work and he’ll show you what your agent could do. If you’d rather have a person show you, request a demo.