Courier and delivery
Voice agent for courier and delivery
Every call answered is a van waiting. That is what a voice agent solves in a delivery company: it always picks up, and it pulls nobody off the floor.
Out of hours, your agent books next-day pickups with everything you need to know. 
While the driver is on the route, your agent answers where each parcel is. 
With everything going out at once, no call is left ringing at the depot.
A voice agent for a courier company answers the usual calls: where a shipment is, when it will be delivered, booking a pickup, changing an address or opening an incident. It takes several at once while the fleet is out, and hands over to a person when the case calls for it.
What your agent does
A parcel is not a whole round
Home delivery
Answers where the parcel is from what you have in your system and, if needed, agrees a different delivery window.
Business parcels
Takes pickups with what matters —where, how many packages and until what time someone is there— and puts them on the right route.
Urgent and special
Notes what it is, where it goes and when it is needed, and passes it to whoever decides when a service is out of the ordinary.
Why it’s worth it
What changes at the depot
At nine in the morning everything rings at once
First thing in the morning, with vans loading, it takes every call at once and nobody has to leave the dock.
«Good morning, I am expecting a parcel and it did not come yesterday.»
Where it is, said without making them wait
It says where the shipment is from what you have in your system, without inventing statuses or promising times it cannot know.
«What time are you coming today? I have to go out at twelve.»
The complaint goes to a person, straight away
Complaints go straight to a person, with the tracking number and everything already said gathered.
«It should have arrived five days ago and nobody is telling me anything.»
Integrations
Works with the tools you already use
Which tools, and how they connect, we check with you before promising anything.
- Your agent
Questions
What people ask us most
Which calls can it handle at a delivery company?
Shipment status, delivery window, pickup requests, address changes and incident intake. When a call needs a decision that is not its to make, it transfers to a person.
Can it connect to the software we already use?
It depends which one it is and what it allows. The team checks before promising anything: until then the connection shows as pending validation.
What do I need to get started?
A conversation. Talking to Nertus from this page, you will see what it would do at your company put together in front of you; from there, the team settles the number, the integrations and the testing.
Other industries
See it in another industry
Try it
Better if he tells you himself
Tell Nertus how you work and he’ll show you what your agent could do. If you’d rather have a person show you, request a demo.