Hospitality
Voice agent for hotels and campsites
There is a queue at reception and the phone will not wait. That is what a voice agent solves in a hotel or campsite: it always picks up, and it leaves nobody standing at the desk.
Reception closed: your agent takes bookings at night and in the caller’s language. 
While reception looks after arriving guests, your agent answers whoever calls to book. 
In high season, no call goes unanswered, however busy the lobby is.
- 0%Commission on a direct booking
- 24/7Somebody picks up, always
- +35%More direct bookings in the first year
- 15–25%What the platforms take
A voice agent for a hotel or campsite answers the phone at reception: it checks availability, takes the booking, answers the usual questions and explains how to get there. It takes several calls at once, including when there is a queue at the desk, and hands over to a person when needed.
What your agent does
A campsite is not a table for four
Hotels and campsites
Takes the booking from start to finish —dates, number of guests and what is free— and knows which property callers mean when there are several.
Holiday apartments
Explains how to get in, gives the code at the right time and logs anything broken, even when nobody is on site.
Restaurants
Takes table bookings with the dining room full, notes allergies and confirms the day before so no table stays empty.
Why it’s worth it
What changes at reception
The booking comes in by phone and it is yours
Bookings that come in by phone go through no platform: no commission, and the guest’s details stay yours.
«Good afternoon, would you have a double room for the December bank holiday?»
It answers in the caller’s language
Callers hear their own language from the first hello, without anyone having to find who on shift speaks it.
«Guten Tag, ich möchte ein Zimmer für nächste Woche reservieren.»
What it says is free, is free
It confirms bookings against what is really free, and when someone cancels, that room is back on sale straight away.
«For those dates we have a superior double with a sea view left. Shall I hold it for you?»
Integrations
Works with the tools you already use
Which tools, and how they connect, we check with you before promising anything.
- Your agent
Questions
What people ask us most
Which calls can it handle at a hotel or campsite?
Availability, new bookings, common questions and directions. When a request goes beyond what is expected, it transfers to reception instead of making something up.
Can it connect to the software we already use?
It depends which one it is and what it allows. The team checks before promising anything: until then the connection shows as pending validation.
Does it answer in the caller’s language?
It detects the language and speaks it. Exactly which languages is one of the things settled with the team before going live.
Other industries
See it in another industry
Try it
Better if he tells you himself
Tell Nertus how you work and he’ll show you what your agent could do. If you’d rather have a person show you, request a demo.