Frequently asked questions

Nertus is the agent you're talking to on this page: it shows you live what a voice agent could do for your business. No client actually uses "Nertus" itself — Nertel builds each one a particular agent, made to measure for their business.

No. Your agent is there for the moments when nobody can pick up: outside opening hours, during rush hour, or for the same question yet again. When a call needs a person, it says so and hands it over with the context already gathered.

Your agent speaks more than 70 languages, Catalan included. It detects the caller's language —from the phone prefix and from how they speak— and replies in that language. If they switch language mid-call, it switches too, as many times as needed.

It depends which ones. Tell Nertus about them during the conversation, and it's the team who confirms whether and how they can connect —never before checking.

It depends on your business and what you need, and it's not a figure we can give without talking first. Try the conversation or email us and the team will confirm it.

It's handled under GDPR safeguards, and only what brings real value is kept — never anything else. Email us if you'd like to know more.

Yes — it's exactly what this page does. Talk to Nertus and ask it the real questions about your business.

The ones every business gets day in, day out: information and common questions, booking, changing or cancelling appointments and reservations, logging issues and looking after new customers. When a call needs a person, it hands it over with the context already gathered.

Yes. It answers at any time, including nights, weekends and public holidays, always with the same care.

Yes. You pick the voice that best fits your brand, warmer or more formal, and how you want it to speak: how it greets callers, handles each case and says goodbye. And, if you want, a voice of your own created for your brand, as an additional service.

The Nertel team sets it up with your business information: services, opening hours, common questions and how you want each situation handled. When something changes, it gets updated.

It transfers the call to the right person or department, with a summary of the conversation, so nobody has to explain everything again.

Yes. As well as answering, it can call to confirm or remind people of appointments and to follow up with customers, always within what the regulations allow.

No. The Nertel team sets it up, connects it to whatever it needs and leaves it working. All you have to do is tell us how you work.

Usually between one and two weeks from when you tell us how you work.

No unanswered calls, nobody left waiting on the line, and your team focused on the work only a person can do. The agent takes care of what repeats every day.

Tell Nertus about your business or write to us through the form. The team prepares a tailored proposal, with everything it includes and what it costs.

Communications are encrypted in transit and data is handled in line with GDPR.

For a maximum of 90 days. After that, they are deleted.

Yes. You can exercise your rights of access, rectification and erasure at any time by writing to us, and we handle requests within the time limits GDPR sets.

Yes. The agent introduces itself as your business's virtual assistant, as European regulations require.