AI answering service that solves, not just records
The Nertel answering service picks up when you cannot —out of hours, at peak times or when you are already on a call— and does not just record: it solves what it can, notes what it cannot and leaves you a summary of every call.
The problem
A missed call is a customer calling someone else
Out of hours, the customer only finds a voicemail almost nobody uses.
It picks up when you cannot, at any hour.
At peak times, calls are lost while someone else is being served.
It solves what is within reach: information, bookings, appointments or messages.
Voicemails have to be played one by one to find out what was wanted.
It sends you a summary of each call with what needs doing, with nothing to listen to.
It always answers, and leaves the work tidy
With which products
AI answering service
Where it works best
When you cannot pick up, it answers, solves what it can and leaves you a summary.
Questions
What people ask us
When does it answer?
When you decide: only out of hours, when nobody picks up within a few seconds, or always.
How is it different from voicemail?
Voicemail records. The agent talks, solves what it can and leaves you a written account of what happened.
Are calls recorded?
The agent says at the start that it is an agent. If the call is recorded, callers are told, and data is handled as the privacy policy explains.
Try it
Better if he tells you himself
Tell Nertus how you work and he’ll show you what your agent could do. If you’d rather have a person show you, request a demo.