Field services
Voice agent for field service
You do not pick up with your hands inside a fault. That is what a voice agent solves for a repair business: it takes the job down while you work, and it stops nobody heading out.
With the workshop closed, your agent logs the fault and checks whether it can wait until tomorrow. 
While the technician has their hands full, your agent takes the next call. 
With every job open at once, each visit lands in the diary of whoever can do it.
- 24/7Answered, in the small hours too
- €0On night shifts and on-call rotas
- 85%Calls settled without anyone
- 95%Satisfied customers
A voice agent for a field service company takes the calls while the technicians work: it notes what is wrong, where it is, when someone can come and how urgent it is, and hands over to a person when the case calls for it. It takes several calls at once, after hours too.
What your agent does
A leak is not Thursday’s clean
Emergencies
Notes what is happening and where, checks whether it can wait until tomorrow and, if not, passes it to the on-call technician with the address and phone number.
Heating and air conditioning
When the first heatwave or cold snap hits, it takes every call and leaves them in order for you.
Cleaning and maintenance
Schedules recurring visits, rebooks them when something changes and reminds the customer the day before.
Why it’s worth it
What changes in the service
It answers at eleven at night without paying a shift
It picks up at eleven at night without anyone working a shift, so a customer with a fault does not move on to the next name on the list.
«It is eleven at night and I have a water leak in the kitchen.»
Slots that match whoever has to do the job
It books slots based on who is free and where they will be, and handles changes and cancellations on the same call.
«I would like a slot for the clean, Thursday morning early if that works.»
When it is burning, the engineer already knows what is wrong
Emergencies go straight to a person, with the address, what is happening and since when already gathered.
«I understand you have a serious leak. I am putting you through to the engineer on call right now.»
Integrations
Works with the tools you already use
Which tools, and how they connect, we check with you before promising anything.
- Your agent
Questions
What people ask us most
Which calls can it handle at a service company?
Fault intake, the location of the incident, scheduling the visit and prioritising by urgency. When a call needs technical judgement it does not have, it transfers.
Can it connect to the software we already use?
It depends which one it is and what it allows. The team checks before promising anything: until then the connection shows as pending validation.
What about real emergencies?
What is urgent is marked as such and passed to a person. The agent does not decide on its own what counts as an emergency: it takes the case and gets it through straight away.
Other industries
See it in another industry
Try it
Better if he tells you himself
Tell Nertus how you work and he’ll show you what your agent could do. If you’d rather have a person show you, request a demo.