Every call, to the person who handles it
Maria, ASISGRUP’s voice assistant, answers the phone, resolves what she can and passes each call to the person who handles it. If they’re away, she leaves them the note by email.
CustomerHello, we’d like to hire a cleaning service for our offices.
MariaOf course. I’ll put you through to the person who handles business cleaning. One moment.
Before
More than twenty people across eight areas, often out of the office. Every call had to reach the person handling the matter, and if they couldn’t answer, the message couldn’t get lost.
Now
Nobody is left without an answer: if the right person doesn’t pick up, she tries their backup, and if nobody is there, she sends them the note by email straight away. Outside opening hours, she takes a note so callers get a call back the next day.
What the agent does
Maria speaks Catalan, Spanish, English and French, understands who is calling and why, and answers questions about opening hours, offices and what each area does on her own. Everything else she passes on like a receptionist: when someone on the team picks up, she tells them who is calling and why, and connects them.
How it works
- A customer calls
- The agent answers straight away
- Passes the call to the right person
- The team gets it done
There are more than twenty of us and we’re often out of the office. Now every call reaches the right person, and if we can’t answer, the message still gets to us.
Try it
Better if he tells you himself
Tell Nertus how you work and he’ll show you what your agent could do. If you’d rather have a person show you, request a demo.