Orders, shipping and corporate commissions, well handled
The agent answers the online shop’s questions —shipping, orders and figures— and passes custom corporate commissions to the team.
CustomerI’d like a hundred caganers with my company’s logo for Christmas.
Caganer agentGreat idea. What date do you need them by? Then the team can prepare a proposal.
Before
With hundreds of figures and customers all over the world, the phone and the chat fill up with questions about shipping, delivery times and orders, above all in the weeks before Christmas, and opening hours can’t keep up.
Now
The usual questions are answered at any hour, and the team receives corporate commissions with quantities, logo and date ready.
What the agent does
A voice and chat agent that answers in the customer’s language about shipping, delivery times and order status, helps them find the right figure and takes custom corporate commissions to pass them to the team.
How it works
- A customer calls
- The agent answers straight away
- Takes the corporate commission
- The team gets it done
Before Christmas people ask us from everywhere, all at once. Now the usual questions answer themselves and corporate commissions reach us complete.
Try it
Better if he tells you himself
Tell Nertus how you work and he’ll show you what your agent could do. If you’d rather have a person show you, request a demo.